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FAQ






If you have not applied yet, and have any questions on the OVHcloud Startup Program:



Registration

How do I submit an application?

You can apply online by filling in the sign-up form available on our homepage. You will then need to enter the customer account that you would like to receive the programme's benefits on. This procedure is simple, and takes less than 15 minutes. Once you have sent in your application, the team responsible for selecting startups will send you a response within 7 days.

Which OVHcloud account should I enter to sign up?

You will need to enter your company's OVHcloud account, used for billing your current services. This is the account that the infrastructure budget will be paid into, and you will not be able to move it to another OVHcloud account at a later stage. For this reason, please do not enter your personal OVHcloud account under any circumstances.

I don't have an OVHcloud account yet, can I still sign up?

If you do not have an OVHcloud account yet, you can create one via the sign-up form for the OVHcloud Startup Program. You will be prompted to do this in the first step.

In the application process, the form asks me to provide an "event code", but I don't have one. How can I get one?

This code is not mandatory, and does not carry any specific advantages. It is used to identify your application when one of our employees or partners meets you at an event. However, it is necessary for startups using support structures managed by a Premium partner with the OVHcloud Startup Program. In this case, please contact the service in advance, or the person responsible for this partnership within your structure.

Advantages

What are the advantages for startups when they join the OVHcloud Startup Program?

If you join our startup support programme, we will provide you with an infrastructure budget. This budget can be up to 100,000 euros depending on your needs in terms of servers, and can be used to deploy a solution built on OVHcloud platforms. By taking part in this programme, you will also receive support from our expert solutions architects throughout your project's development. Our objective is to respond to the needs of all startups, with powerful infrastructures that can be used to set up a flexible, high-availability service.

What are the advantages of choosing OVHcloud over other competitors?

We value transparency, so we will always indicate a monthly or hourly price, as well as the hardware you are using. There are no hidden costs, or over-charging for egress bandwidth. OVHcloud takes open-source technology and interoperability very seriously with its services. You can migrate your infrastructure at any time, should you choose to do so. However, by delivering you a high-quality service, we trust that you will want to work with OVHcloud in the long term.

Is the OVHcloud Startup Program different from other startup support programmes?

OVHcloud wanted to go even further by offering the support of our technical experts for creating and scaling your infrastructure. This means we can meet your long-term needs, letting you focus on your business. Our programme also includes the option of hosting your data with PCI-DSS certification (for payment data) and Healthcare (for personal healthcare data) in eligible countries.

Is the OVHcloud Startup Program infrastructure budget lower than other startup support programmes?

No, the sums provided are equivalent to most other startup support programmes. They take into account the value of the euro against the dollar, as well as the price-performance ratio of OVHcloud solutions, which is generally better than most on the cloud market (according to reports by the Cloud Spectator). The support hours also help startups to manage their infrastructure budget by working on their scaling. This avoids incurring any unnecessary costs that a young company cannot manage after the OVHcloud Startup Program is complete.

Eligibility

Is my project eligible for the OVHcloud Startup Program?

We are willing to support any startups around the world with a project that is innovative from a technical point of view, no matter what level of maturity they are at. These companies may or may not be OVHcloud customers, they can have a small team that want to test an idea, and they can already be generating revenue.
However, the OVHcloud Startup Program does not support:
  • projects that are not linked to a professional startup or activity (NGOs, associations, etc.)
  • companies that have already signed up to or taken part in an OVHcloud Startup Program (Incubator)
  • companies without an operational, available website when the application is processed
  • projects with false, incomplete or vague information included in the form

Some applications may also be declined if they are a better match for the OVHcloud Partner Programme. A place in the OVHcloud Partner Programme or our Marketplace is is better-adapted to the following profiles:
  • companies looking to resell OVHcloud products as an integrator or a white-label product
  • companies offering digital services, consulting businesses and companies looking to compete with OVHcloud

How can I make it easier for my project to be validated?

If you meet the following criteria, your application will have a higher chance of being successful:
  • the fields of the sign-up form completed on time and in a serious manner
  • a launched or mature project proposed
  • support within a support structure for helping startups
  • a functional website explaining the concept behind your solution
  • a detailed presentation of the solution provided in the form (preferably with a video, slideshow, MVP (minimum viable product), etc.)
  • a business model detailed in the form
  • a description of technical requirements provided in the form, and the ways in which OVHcloud can help (solutions, quantity of resources, technologies, etc.)
  • at least one fundraising event held

I am already part of a support programme with a competitor. Can I still join the OVHcloud Startup Program?

Yes, the OVHcloud Startup Program does not impose any form of exclusivity on OVHcloud services. This is an opportunity to put our solutions to the test, and compare them to other alternatives on the market.

Obligations

What obligations do startups have to fulfill for OVHcloud?

None. the OVHcloud Startup Program is completely free for the companies it supports. OVHcloud does not request any form of compensation, and will not take any shares in your startup. We provide you with the means to succeed, and you can focus on achieving your goals.

Will I need to repay the budget for any OVHcloud Startup Program infrastructure budget that I do not use?

No, you are free to use as much of your infrastructure budget as you want. OVHcloud will not request any compensation from you.

How it works

How long can I participate in the OVHcloud Startup Program? At what point does it start?

Your participation will last for a maximum of 12 months. It will start when you sign the contracts received for validating your subscription file. You will then immediately get the advantages listed in the OVHcloud Startup Program.

Is the infrastructure budget valid for OVHcloud services that I already own?

Yes. Once your infrastructure budget has been validated, eligible OVHcloud solutions that you already use and the ones you order will be automatically debited using this credit (provided that there is a sufficient amount of credit).

What pricing applies to the services I use during and after my participation in the programme?

The pricing for OVHcloud solutions does not change during or after participation in our OVHcloud Startup Program. This is indicated on our websites.


If you have already signed up and your application has been sent:



How much time will it take to process my application?

Once your application has been sent, the team responsible for selecting startups will let you know whether it has been accepted within 7 days.

Why was my application declined?

We receive a high volume of sign-up requests. In an effort to continue maintaining a high-quality service, a selection committee meets every day to determine whether or not the startups should be supported by OVHcloud. Priority is given to the most innovative projects that OVH can offer its expertise to, and projects that require a complex infrastructure as well as higher levels of financial support.

If the OVHcloud Startup Program has declined your application:
  • projects that are not linked to a professional startup or activity (NGOs, associations, etc.)
  • companies that have already signed up to or taken part in an OVHcloud Startup Program (Incubator)
  • companies without an operational, available website when the application is processed
  • projects with false, incomplete or vague information included in the form
Some applications may also be declined if they are a better match for the OVHcloud Partner Programme. A place in the OVHcloud Partner Programme or our Marketplace is is better-adapted to the following profiles:
  • companies looking to resell OVHcloud products as an integrator or a white-label product
  • companies offering digital services, consulting businesses and companies looking to compete with OVHcloud
For further details on your application being declined, please contact us via email on dlp@ovh.com


If you have already signed up and your application has been accepted:



My application has been accepted. What are the next steps?

Congratulations! One of our agents will contact you soon to explain the next steps. While you wait, you can follow the steps below:

  • read and accept the contracts of usage for the service, which will mean the infrastructure budget (valid for 12 months) is paid directly to the OVHcloud account entered on sign-up
  • hold your first telephone meeting with one of our solutions architects, by contacting us via the email address dlp@ovh.com

Where can I view the welcome email for the OVHcloud Startup Program?

An email is sent to the email address provided when you sign up to the programme. It is also available via the OVH Control Panel by going to "My Account", then "Emails received". If you have any issues signing the contracts, please contact the email address dlp@ovh.com and enter the OVHcloud customer ID used for the sign-up.

How long can I participate in the OVHcloud Startup Program? At what point does it start?

Your participation will last for a maximum of 12 months. It will start when you sign the contracts received for validating your subscription file. You will then immediately get the advantages listed in the OVHcloud Startup Program.

Is the infrastructure budget valid for OVHcloud services that I already own?

Yes. Once your infrastructure budget has been validated, eligible OVHcloud solutions that you already use and the ones you order will be automatically debited using this credit (provided that there is a sufficient amount of credit).

What pricing applies to the services I use during and after my participation in the programme?

The pricing for OVHcloud solutions does not change during or after participation in our OVHcloud Startup Program. This is indicated on our websites.

Where can I check my remaining infrastructure budget?

You can check this amount at any time via the OVH Control Panel by going to "My Account", then "My payment methods" and "My vouchers". If nothing appears, it may be that the OVHcloud Startup Program contracts sent by email have not been signed, or that the customer ID used is not the one that was provided on sign-up. If this is the case, please go to the question "Where can I find the welcome email for the OVHcloud Startup Program?", or log in with the right customer account.

How can I spend my infrastructure budget?

Once your application has been accepted and the usage contracts have been signed, we will pay the infrastructure budget to the OVHcloud account used during sign-up. This sum can be spent on the services listed in the table below.

Solution Description
Cloud Databases Private databases connected to the Cloud Database public network are compatible with all OVHcloud services, and with external services too.
More info
Cloud Disk Array With Cloud Disk Array, you can hot-add resources to your storage infrastructure directly via the OVH Control Panel. Each block in a Cloud Disk Array is triple-replicated, and the Ceph architecture is designed not to have any single points of failure (SPOF). Each service is redundant to ensure maximum availability. All of the disk resources are dedicated to your use, in order to ensure optimal efficiency. And because Ceph is built to be scalable, you will also receive optimal performance. The more storage resources you add, the more your performance will be boosted.
More info
Load Balancer The Load Balancer balances loads between your various services in our datacentres. It ensures your infrastructure is scaled properly to handle high levels of traffic, fault tolerance, and optimal response times. All of this comes with a service level that has "zero downtime" as an objective.
More info
Private Cloud The Private Cloud is a unique solution on the market, offering the scalability of the cloud on a fully-dedicated infrastructure. The virtualisation is carried out by VMware technology, and fully managed by OVHcloud through Dedicated Cloud, Software-Defined Datacentre, Healthcare and Payment Infrastructure solutions. All you need to do is create an unlimited number of virtual machines (VMs) via the vSphere interface!
More info
A Dedicated Cloud is composed of a minimum of 2 AMD host servers, 2 datastores, and 2,000 VxLANs to deploy your private networks. Launch your VMs via the VMware vSphere hypervisor, and resize your infrastructure at any time by deleting resources.
More info
Our Software-Defined Datacentre (SDDC) solution is a premium version of Dedicated Cloud. It offers you access to a fully-dedicated cloud infrastructure with 'Software-Defined' technologies to boost your infrastructure's performance and security, make it easier to manage, and help you increase your productivity. More info
Healthcare data is particularly sensitive. It represents a key element of patients' private lives, a vital building block of the healthcare journey, and a tool for healthcare professionals. OVHcloud takes these issues very seriously, and has applied all of its know-how to offer Healthcare. This healthcare data hosting IT solution is compliant with the very strictest security standards in the industry. More info
Payment card data is a very common target for fraud, and fraudsters use many techniques to obtain it. For this reason, security requirements for players in payment IT systems are particularly strict. With Payment Infrastructure, OVHcloud has set up the industry's strictest security measures, so that we can offer you the very highest level of protection for your payment infrastructures. More info
Public Cloud Instances (virtual servers) combine flexibility with guaranteed resources. In less than a minute, you can have CPU, RAM and GPU resources without any over-allocation, as well as root access, as you would with a dedicated server. Our Public Cloud instances can be billed on an hourly basis and offer a number of features, such as the ability to add resources without any need to reinstall. You can also use the OpenStack API to automate your infrastructure.
More info
Our storage solutions offer a full range of services for hosting your data.
More info
Get our Managed Kubernetes service to use a benchmark container orchestration tool. It will help make your applications more scalable, more resilient, and easier to deploy. It can also be used in a hybrid or multi-cloud strategy.
More info
Our Data and Analytics solutions provide you with a comprehensive portfolio of services for making the very most of your data.
More info


Support and advice:



Please note: When you contact us, please send us as much information as possible (NIC handle, invoice number, type of issue encountered) so that we can handle your request as quickly as possible.

I have a question about OVHcloud solutions, an order, or an ongoing incident affecting one of my services. Who should I contact?

You can get in touch with our sales and technical support teams via https://www.ovh.co.uk/support/

How can I request a meeting for advice on my infrastructure, or contact a member of the OVHcloud Startup Program team?

You can get in touch with members of our team directly via dlp@ovh.com. One of our agents will reply, and put you in touch with the right representative if required.

Does the OVHcloud Startup Program only offer cloud services?

We have focused this programme on a purely cloud-based theme. It offers the most innovative solutions for building a scalable, high-availability infrastructure with backup and security options (like vRack). You can then ensure that your users have a service capable of managing traffic spikes, without experiencing any hardware failures.

The level of support I have been attributed does not reflect the maturity of my business or project. Is it definitive?

Programme levels are not attributed depending on the maturity of your business or project. We provide you with support based on an estimation of your needs in terms of infrastructure (for 12 months) linked to your business domain, your current billing with OVHcloud, and the information you provide when you sign up. Your level is not definitive, and can be adjusted over the course of your time receiving support from us. If there is a justifiable reason for a level change, then you can submit a request via the following email address: dlp@ovh.com

What is the duration of the OVHcloud Startup Program? What happens afterwards?

The maximum duration for receiving support is 12 months. After this period, you will no longer receive a budget for infrastructure and support. However, as an OVHcloud customer, our sales team are always available to discuss your requirements. You can also get in touch with our support team regarding any technical issues or incidents.

Will I need to repay the budget for any OVHcloud Startup Program infrastructure budget that I do not use?

No, you are free to use as much of your infrastructure budget as you want. OVHcloud will not request any compensation from you.

What pricing applies to the services I use during and after my participation in the programme?

The pricing for OVHcloud solutions does not change during or after participation in our OVHcloud Startup Program. This is indicated on our websites.

What is the OVHcloud Startup collaborative platform?

In this space, you can:
  • view premium content (tips, technical training, webinars, etc.)
  • Get the latest news on our programme
  • get access to a startup networking space
  • subscribe and receive notifications about our events (OVHcloud Academy, OVHcloud Tour, meetups, webinars, etc.).



Sign up