We will go through all the steps to getting your services up and running.
You must have access to your control panel to follow the steps in this guide.

Click here for our different guides.



Step 1: Access the service

Log in to your control panel by clicking on this link: OVH Control Panel

Once logged in, you will see the adjacent interface:

*In our example, this is the Hosted package

In the left-hand column, under "Microsoft" and then "Exchange", select the Hosted solution (in our case hosted-ab12345-1).

Here is a description of the various features available:

In the "More+" tab:

If you want to use your email hosting solution with and Exchange, see this guide:

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  • If you want to migrate one or more email accounts to Exchange, view this guide:

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Step 2: Add a domain

When selecting your Exchange platform, you will see an automatic pop-up so that you can link your domain to your Exchange service.

If your domain is registered with OVH, you can select it from the list.

If the domain is hosted elsewhere or if it is a subdomain, you can enter it manually.

If you do not have a domain, you will first need to order your domain name via the pop-up link.

To configure an external domain (not registered with OVH), the control panel will prompt you to add a CNAME record to a subdomain of your domain.

Exchange 2013/2016: How to add a CNAME record

Click "Next" to go to step 3.

Step 3: Configure the domain

You will be given two options during this stage:

  • With OVH DNS:

Tick "Configure SRV automatically" if the domain is managed on the same OVH ID as your Exchange platform.

The SRV field automatically configures your email client. This is mandatory with Outlook 2016

Tick the option to "Automatically configure MX records".
You need this option to get email via your Exchange service.
This means that your email servers will be automatically modified.

  • If you do not want to modify your incoming servers: do not tick this option, you can go to the "Associated domains" tabs and click on the MX symbol in red to confirm this change.
  • Without OVH DNS:

you have to manually configurer the SRV record

The SRV is made up of a subdomain:

  • You have to enter the information below:

Priority 0
Weight 0
Port 443
|Target Hosted offer | ex.mail.ovh.net or
ex2.mail.ovh.net |
The target Private offer Your host name
For all orders placed after 26/04/2016, when both Exchange and POP/IMAP mail are hosted outside of OVH, you have to use the MX server: ex2.mail.ovh.net.
If you have an Exchange solution and a pop/imap email service hosted at OVH (MXplan) you can now use the Exchange antispam MX with non-authoritative mode in order to get antispam for all your email accounts.
For incoming servers (MX), you have to manually modify them from your domain's DNS zone:

Hosted without antispam offer (non authoritative mode) ex.mail.ovh.net or ex2.mail.ovh.net
Offre Hosted without antispam (non authoritative mode) ex.mail.ovh.net
Hosted with antispam offer (authoritative mode) mx0.mail.ovh.net mx1.mail.ovh.net mx2.mail.ovh.net mx3.mail.ovh.net
If you tick automatic MX configuration (necessary for receiving emails) and you have to switch to non authoritative mode (for combatibility with a pop/imap email service) :

  • Click on the red MX (in the "associated domains" section) then choose the incoming server: ex.mail.ovh.net or ex2.mail.ovh.net.
If your pop/imap service is hosted at OVH, you can use antispam mx with non-authoritative mode.
It will take between 4 and 24 hours to apply these changes.

Select "Next" then "Confirm" to finish.

Step 4: Configure accounts

Next select the "Email account" tab. Accounts look like the following: gufbqeiixg@configureme.me.

To configure them you have to click on the black pen to the right of the account.

« If you delete one of your email accounts, it will reappear after a few minutes as a new account. You will still be billed for this account.
To permanently delete it:

  • Go to the "Billing mode" tab
  • Tick "None" and "Confirm"
Modifying your account:
Here is the interface available via the "Configuration" button:


Passwords must respect the following criteria:

  • Must not contain all of part of the user's account name
  • Must not be longer than 8 characters
  • Must contain characters from three of the following four categories:

Capital letters (A to Z)
Lower case letters (a to z)
Numbers (0 to 9)
Non alphabetic characters (eg. !, $, #, %)


Your Hosted Exchange service is now configured!

You can check your emails via owa:

Exchange 2013 Outlook Web App user guide ; Exchange 2016: Outlook Web App user guide

For more information on Exchange, check out our various
Exchange guidesand visit ouronline FAQ.