Security and SLA

The Network

OVH guarantees 100% accessibility on the internal Private Cloud datacentre network, with the exception of scheduled maintenance works which customers will be notified of in advance.

Private Cloud internet connectivity is guaranteed 99.95% of the time, with the exception of scheduled maintenance works which customers will be notified of in advance.

In the event of non-compliance, you get:

Network
5% of the total amount of the next invoice, per 10 minutes of unavailability, limited to 100% of the total invoice amount.

Internet connectivity
5% of the total amount of the next invoice, per 10 minutes of unavailability, limited to 100% of the total invoice amount.

The Host servers

OVH guarantees 99.99% availability on the Private Cloud host servers. Any applications hosted on these servers will benefit from this availability, provided that the customer's infrastructure meets the minimum requirements.

OVH provides a replacement host in less than 15 minutes if a host server goes down.

In the event of non-compliance, you get:
Compensation for the host server on the next invoice.

Storage

OVH guarantees 100% availability on its storage systems. The system used provides a master datastore and a slave to take over in case it goes down.

In the event of non-compliance, you get:
5% compensation for the amount of storage, per 10 minutes of unavailability

To receive compensation in the event of non-compliance with the SLAs, you need a minimum of two host servers on your Private Cloud, the HA option must be activated and an incident ticket must be opened.

Do you need assistance?

Call us at 1-855-684-5463 *

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