Security and SLA



OVH Dedicated Cloud contractually guarantees you an SLA of 100% on your infrastructure.

Beyond this, high availability for your virtual machines is provided by virtualization solutions.




The Network

OVH guarantees 100% accessibility on the internal Dedicated Cloud data center network, with the exception of scheduled maintenance works which customers will be advised of in advance.

Dedicated Cloud internet connectivity is guaranteed 99.95% of the time, with the exception of scheduled maintenance works which customers will be advised of in advance.

In the event of non-compliance, you get:

  • Network: 5% of the total amount of the next invoice, per 10 minutes of unavailability, limited to 100% of the total invoice amount.
  • Internet connectivity: 5% of the total amount of the next invoice, per hour of unavailability, limited to 100% of the total invoice amount.



The Host servers

OVH guarantees 99.99% availability on the Dedicated Cloud host servers. Any applications hosted on these servers will benefit from this availability, provided that the customer infrastructure meets the minimum requirements.

OVH provides a replacement host in less than 15 minutes if a host server goes down.

In the event of non-compliance, you get:

  • Compensation for the host server on the next invoice.



Storage

OVH guarantees 100% availability on its storage systems. The system used provides a master datastore and a slave to take over in case it goes down.

In the event of non-compliance, you get:

  • 5% compensation for the amount of storage, per 10 minutes of unavailability





To receive compensation in the event of non-compliance with the SLAs, you need a minimum of two host servers on your Dedicated Cloud, the HA option must be activated and an incident ticket must be open.