FAQ | Domains

New extensions FAQ

What are new extensions?
The term "new extensions" refers to the extensions that you will soon be able to register, in order to create domain names. They will complement the generic and country-specific extensions which already exist (.com, .fr, .net, etc.).

What is advanced registration with OVH?
Pre-reservation is for our customers to express their interest in a domain name associated with one of the upcoming new extensions. This way, we can keep you informed as soon as information on these extensions is released (price, availability date, etc.).

It also means that when these extensions are released, the order process will be faster for you, increasing your chances of securing your chosen domain name.

Do you have to pay for advanced registration?
No. Advanced registration at OVH is totally free of charge.

Is advanced registration only for OVH customers?
No.
To help us notify you as soon as we receive new information on the extensions you want, we'll ask you to create an OVH account if you don't yet have one.

However, you don't need to be subscribed to one of our services to register for a domain name in advance.

Do you have to purchase the domain name with a new extension once it becomes available?
No.
Advanced registration simply lets you express your interest in a domain name, so we can keep you informed of any relevant information that is brought to our attention.

Are you guaranteed to get a domain name with a new extension if you register in advance?
No, and there are many reasons for this.

Firstly, the extension application could be rejected by ICANN. If this happens, the extension in question will never be released. We are also unable to reserve domain names with an extension that ICANN has not yet approved. On release, it will be first come, first served.

However, as soon as it is released, OVH will immediately offer you the domain name you have reserved in advance, with a link to place an immediate order. Your chances of getting the domain name you want will then increase dramatically.

Renewal FAQ

How do you renew your services?
From the OVH website:

On the website's homepage, there is a box that says "Enter your domain name here".

You will need to enter the name (e.g. ovh.com), and click "RENEW".
You can enter several product names in succession, in order to renew them at the same time.



Via your Control Panel:

At the top of the page, click on "Billing", then "My services" on the left-hand menu.
You will then see all of your products, which you can can sort through and select by ticking them in order to renew them.



Via automatic renewal:

In your Control Panel, click on "Billing" at the top of the page, then "My payment methods" in the left-hand menu.
You can then add your preferred payment method: PayPal, bank account or bank card.
Then, in "My services", you will see the list of products that you can choose to renew automatically.



Need an estimate?

You can get an estimate directly, by simulating an order on the OVH website, but not proceeding with payment at the end of the process.
An order simulation does not represent any kind of financial commitment, so you can do this as many times as you like.

Alternatively, you can contact us by telephone, on 0333 370 0425, or by email on this page.



Do you need assistance?

Call us on +65 3163 8340 *

Monday to Friday, 7am to 5pm (GMT+8)

*Local call rates apply.